Frequently Asked Questions

At Marzella’s everything is made fresh from scratch using the finest ingredients. Since we bake to order, we do not ship same day. Most orders placed before 10:00 AM EST can arrive within 2 business days if preferred on Monday’s and Tuesdays to assure they arrive within 48 hours.

Our products are baked fresh and shipped directly from our facility in Betterton, MD. We specialize in old-fashioned Italian goods, made from scratch and baked in small batches throughout the day, using only the finest ingredients.

We only accept nationwide shipping orders through our website for yourself or for someone else as a gift! You can view all products available for nationwide shipping.

Most nationwide orders are shipped Monday/Tuesdays. We recommend that for all nationwide orders, that you select a delivery day that is 2-3 days ahead of your desired date for an on-time arrival. Because we’re shipping perishable products and we want you to have the freshest experience, we do not ship most nationwide orders on Saturday or Sunday.

Yes! When checking out with your order, please ensure that the shipping address is completed to where you would like the order to be delivered.

If your order hasn’t shipped yet, we will do our best to adjust the order and any shipping details. Due to the perishable nature of our products we are not able to make any address adjustments once an order has been processed for shipment as it will greatly increase the time the product is in transit. Simply reply to your order confirmation e-mail from our online store or contact us via our contact page and let us know what’s going on. If you need to reach us before you’ve placed an order, contact us via our contact page

You will receive an order confirmation e-mail when your order is placed and a shipping confirmation e-mail with tracking information when your order has shipped from our facility.
Please ensure that your e-mail and contact information are correct at checkout to avoid any delay or disruption in your order communications. In the instance that you experience an issue with your order, please email us via our contact page. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.

You will receive a tracking information e-mail once your order has shipped and left our facility. Please ensure that your e-mail and contact information were correct at checkout to avoid any delay or disruption in your tracking information communications. You can track your order online via the tracking information and through the carrier. In the instance that you experience an issue with your order, please let us know via our contact page. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.

Marzella’s Stromboli is not responsible for packages once they have left our facility and are with the carrier en route to final destinations. We cannot anticipate or control carrier disruptions like inclement weather or package handling. In the instance that you experience an issue with your order, please email us via our contact page and we will be happy to assist you the best we can. Each issue is handled on a case-by-case basis.

Yes! Any unique gift note or message can be applied to your order in the cart, before checkout online.

As a policy, all our perishable treats that ship nationwide are final sale. We do not accept returns or offer refunds on any order that is shipped nationwide. Any changes or cancellations to a nationwide shipping order will be handled on a case to case basis.

Marzella’s does not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons.

In the instance that you experience an issue with your order, please send us an email via our contact page A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.