Refund policy

As a policy, all our perishable treats that ship nationwide are final sale. We do not accept returns or offer refunds on any order that is shipped nationwide. Any changes or cancellations to a nationwide shipping order will be handled on a case to case basis.

Marzella’s does not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons.

In the instance that you experience an issue with your order, please send us an email via our contact page A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.